Caribbean Countries Residents

If you have questions relating to Merck prescription products, your medical condition or personal health matters, please contact your physician or healthcare provider since he or she is most familiar with your medical condition. Merck cannot respond to questions about general medical information or information regarding your specific condition.

To report an Adverse Experience and/or a product quality complaint, please send an email to the Caribbean Region - Designated Point of Contact (DPOC) at

If possible, please include the following information with your message:

  • Merck product
  • Description of adverse experience and/or product quality complaint
  • Patient's gender and/or age (only applicable to adverse experience reports)
  • Your contact information*

*"We would like to inform you that your inquiry is being documented with the aim to process it appropriately. Any personal data provided by you will be used to keep track of the inquiry with you and treated by MSD with full respect of your privacy. Please read more about Merck & Co., Inc.'s privacy commitment at